Refund policy
GENERAL
By placing an order through the lonjevite.com website, you are deemed to have accepted the Distance Sales Agreement presented to you.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES
If the product cannot be delivered on time due to unforeseen circumstances, you will be informed accordingly. You may request the cancellation of your order, replacement with a similar product, or postponement of the delivery. If you cancel your order, the product amount will be refunded to your bank within 14 days from the date of cancellation.
RETURN PROCESS
You may return the products included in your order placed through lonjevite.com free of charge within 14 days from the date of delivery. You can submit your return request by sending your order number to info@lonjevite.com. You may send the products back to us via your preferred shipping company with shipping charges billed to the recipient.
RETURN CONDITIONS
In order for the return to be accepted, the purchased product must be unused, undamaged, and sent in its original packaging together with the invoice.
REFUND
Your refund will be processed to the bank used for the payment as soon as your return request is approved.
The time it takes for the refunded amount to appear in your card or account may vary depending on your bankโs processing time.
SHIPPING ADDRESS & CONTACT INFORMATION
COMPANY NAME: Alemara Kozmetik San. Tic. Ltd. ลti.
ADDRESS: Alemdaฤ Mah. ฤฐlim Cad. No: 7/B, 34794, รekmekรถy / Istanbul
EMAIL: info@alemarakozmetik.com
PHONE: +90 (536) 894 30 62