Privacy policy

All services provided in our store are owned and operated by Alemara Kozmetik San. Tic. Ltd. Şti., registered at Alemdağ Mah. İlim Cad. No:7/B Çekmeköy, Istanbul.

Our company may collect personal data for various purposes. Below, we explain how personal data is collected, processed, and protected.

By completing membership forms, surveys, or other forms on our store, members may provide personal information such as name, surname, company information, phone number, address, and email address. This information is collected by our store as part of the nature of our business.

From time to time, our company may send campaign announcements, information about new products, and promotional offers to customers and members. Members may choose whether or not to receive such communications during registration and can later change these preferences in the account settings section or via the unsubscribe link included in the emails.

Personal information shared electronically with our store during approval processes carried out via our website or email will not be disclosed to third parties outside the purposes and scope defined in the “User Agreement” made with our members.

To identify system-related issues and quickly resolve potential disputes or problems related to the services provided, our company records and uses members’ IP addresses. IP addresses may also be used to generally identify users and gather demographic information.

Our company may also use requested information for direct marketing purposes by itself or through its business partners, outside the purposes and scope defined in the Membership Agreement. Personal information may also be used when necessary to contact users. Information requested by our company or provided by users, as well as information regarding transactions made through our store, may be used by our company and its partners for statistical evaluations, database creation, and market research without revealing the identity of our members.

Our company undertakes to keep confidential information strictly private and confidential, to regard this as a duty of confidentiality, and to take all necessary measures and exercise due diligence to ensure and maintain confidentiality and to prevent unauthorized use or disclosure of confidential information to third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders shopping on our websites. Your credit card information is never stored in our systems.

When entering the transaction process, there are two indicators showing that you are on a secure site. One is the key or lock icon displayed at the bottom of your browser. This indicates that you are on a secure internet page and that all information is encrypted and protected.

This information is only used in accordance with the sales transaction process and your instructions. Credit card information used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol and sent directly to the relevant bank for authorization, independently of our shopping websites. If the card is approved, the shopping process continues. Since no card information can be viewed or stored by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of billing, payment, and delivery address information for orders placed online with a credit card is monitored by our company against credit card fraud. Therefore, for first-time customers shopping on our websites, the accuracy of financial and contact information may need to be confirmed before orders can proceed to the supply and delivery stage. If necessary, the cardholder or the relevant bank may be contacted.

Only you can access and modify the information you provide during membership registration. If you keep your login information secure, it is not possible for others to access or alter your personal information. Membership transactions are carried out within a 128-bit SSL secure area. This system is an internationally recognized encryption standard that cannot be broken.

Online shopping websites that provide a customer support line, open address, and phone information are generally more trustworthy today. Through these channels, you can obtain detailed information about any topic and gain better confidence in the reliability of the online shopping company.

Note: We recommend paying attention to whether an online shopping site clearly displays its address and phone number. Before making a purchase, make note of all contact details of the store from which you intend to buy. If you have doubts, contact the store before shopping. All information regarding our company and store locations is clearly stated on our online shopping websites.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Identity and credit card information sent to us via the mail-order method will be stored by our company according to confidentiality principles. This information is retained for 60 days in case of objections related to bank transactions and then destroyed.

Since you may naturally dispute with the bank any unauthorized charges other than the approved amount stated in the mail-order form you provided, this method does not pose any risk to you.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may contain links to other websites. Our company is not responsible for the privacy practices or content of websites accessed through these links. Advertisements published on our site may be distributed through our advertising partners. The principles in this Privacy Policy apply only to our store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In the limited circumstances listed below, our company may disclose user information to third parties outside the provisions of this Privacy Policy:

1. To comply with obligations imposed by laws, decrees, regulations, or other legal authorities;
2. To fulfill and enforce the requirements of the Membership Agreement and other agreements made with users;
3. When information about users is requested by authorized administrative or judicial authorities as part of a duly conducted investigation or inquiry;
4. When disclosure is necessary to protect the rights or safety of users.

EMAIL SECURITY

Please never include your credit card number or passwords in emails sent to our Customer Service regarding your orders. Information contained in emails may be viewed by third parties. Our company cannot guarantee the security of information transmitted via email under any circumstances.

BROWSER COOKIES

Our company may obtain information about users visiting our store and their use of the website through technical communication files known as cookies. Cookies are small text files sent by websites to users’ browsers to be stored in the main memory. Cookies facilitate internet use by storing site preferences and status information.

Cookies help obtain statistical information such as how many people visit the site, for what purposes, how many times, and how long they stay on the site. They also assist in generating dynamic advertisements and content specifically designed for users. Cookies are not designed to retrieve personal data or information from your main memory or email.

Most browsers are initially configured to accept cookies, but users can change their browser settings to block cookies or receive warnings when cookies are sent.

Our company may amend the provisions of this Privacy Policy at any time by publishing updates on the website or by notifying users via email. Revised Privacy Policy provisions become effective on the date they are published.

For any questions or suggestions regarding our privacy policy, you may contact us at info@lonjevite.com.

Company Name: Alemara Kozmetik San. Tic. Ltd. Şti.
Address: Alemdağ Mah. İlim Cad. No:7/B Çekmeköy, Istanbul
Email: info@lonjevite.com
Phone: +90 (536) 894 30 62