Sales Agreement
SALES AGREEMENT
PRELIMINARY INFORMATION
ARTICLE 1 – SELLER INFORMATION
ARTICLE 1.1 – SELLER
Company Name: ALEMARA KOZMETİK SAN. TİC. LTD. ŞTİ.
Address: ALEMDAĞ MAH. İLİM CAD. NO: 7/B ÇEKMEKÖY, ISTANBUL
Phone: +90 536 894 30 62
Email: info@lonjevite.com
ARTICLE 1.2 – BUYER
The person registered as a customer on the lonjevite.com shopping website. The address and contact information provided during registration shall be taken as the basis.
ARTICLE 2 – PRODUCT FEATURES
The main characteristics of the goods or services are available on lonjevite.com. You may review the essential features of the product during the campaign period.
The listed and advertised prices on the website are sales prices. Advertised prices and promises remain valid until updated or changed. Prices announced for a limited period are valid until the specified end date.
The type, quantity, brand/model, color, number, sales price, payment method, and order details are as stated at the time the order is finalized.
Shipping costs are borne by the BUYER and are non-refundable.
ARTICLE 3 – GENERAL PROVISIONS
3.1 The BUYER declares that they have read and acknowledged the preliminary information regarding the essential qualities, sales price, payment method, and delivery details of the product subject to the contract on lonjevite.com and has provided the necessary confirmation electronically.
By electronically confirming this Preliminary Information, the BUYER confirms that they have obtained the address, essential characteristics of the ordered products, prices including taxes, payment, and delivery information completely and accurately before the conclusion of the distance sales contract.
3.2 The contracted product shall be delivered to the BUYER or the person/institution at the address indicated by the BUYER within the period specified on the website, depending on the distance of the BUYER’s place of residence, provided that it does not exceed the legal period of 30 days.
3.3 The SELLER cannot be held responsible for the failure to deliver the ordered product to the BUYER due to any issues encountered by the shipping company during delivery.
3.4 The SELLER is responsible for delivering the contracted product intact, complete, and in accordance with the specifications stated in the order, together with warranty certificates and user manuals, if any.
3.5 The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining explicit approval before the performance obligation arising from the contract expires.
3.6 If fulfillment of the ordered product or service becomes impossible, the SELLER shall notify the BUYER before the expiration of the contractual obligation period and refund the total amount within 10 days.
3.7 Electronic confirmation of this Preliminary Information Form is mandatory for product delivery. If the product price is not paid or canceled in bank records for any reason, the SELLER shall be deemed released from the obligation to deliver the product.
3.8 If, after delivery, the BUYER’s credit card is unlawfully or illegally used by unauthorized persons without the BUYER’s fault and the related bank or financial institution does not pay the product price to the SELLER, the BUYER must return the product to the SELLER within 3 days, provided the product has been delivered to them. In this case, shipping costs belong to the BUYER.
3.9 If the SELLER cannot deliver the product within the specified period due to force majeure or extraordinary circumstances such as severe weather conditions or transportation interruptions, the SELLER is obliged to inform the BUYER. In this case, the BUYER may request cancellation of the order, replacement with an equivalent product if available, or postponement of the delivery until the obstructive condition is eliminated. If the BUYER cancels the order, the amount paid shall be refunded in cash and in full within 10 days. For payments made by credit card, the amount shall be refunded to the relevant bank within 7 days following the cancellation. The BUYER accepts in advance that the reflection of the refund amount to their account is entirely related to the bank’s processing time and may take approximately 2–3 weeks.
ARTICLE 4 – RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the product to themselves or to the person/institution at the indicated address, without assuming any legal or penal liability and without giving any reason.
For service contracts, this period starts on the signing date of the contract. The right of withdrawal cannot be exercised in service contracts where performance has begun with the consumer’s approval before the withdrawal period ends.
Costs arising from exercising the right of withdrawal belong to the SELLER.
To exercise the right of withdrawal, the SELLER must be notified in writing via registered mail, fax, or email within 14 days, and the product must be unused within the framework of Article 5.
In case of exercising this right:
a) The invoice of the product delivered to the third party or the BUYER must be returned.
(If the invoice is issued to a company, a return invoice issued by the company must also be included. Returns for orders invoiced to companies cannot be completed unless a return invoice is issued.)
b) The returned products must be delivered complete and undamaged together with their box, packaging, and standard accessories, if any.
c) The SELLER is obliged to refund the total amount and documents that put the BUYER under debt within 10 days from receiving the withdrawal notice and to collect the goods within 20 days.
d) If the value of the product decreases or return becomes impossible due to the BUYER’s fault, the BUYER is obliged to compensate the SELLER’s damages proportionate to the fault.
e) If the campaign limit amount falls below the required amount due to exercising the withdrawal right, the discount amount benefited from within the campaign shall be canceled.
f) Shipping costs for returned products due to withdrawal rights shall be covered by the SELLER for domestic orders and by the BUYER for international orders.
g) Shipping charges collected from the BUYER during the sale are non-refundable.
ARTICLE 5 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Products prepared according to the BUYER’s requests or personal needs, products unsuitable for return by nature, products at risk of rapid deterioration or expiration, and products whose packaging has been opened by the BUYER cannot be returned pursuant to the Regulation.
For the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the BUYER’s place of residence or where the goods/services were purchased are authorized within the monetary limits announced by the Ministry of Industry and Trade.
The SELLER may apply complaints and objections within the monetary limits announced annually by the Ministry of Industry and Trade to the Consumer Arbitration Committee or Consumer Courts.
DISTANCE SALES AGREEMENT
ARTICLE 1 – PARTIES
1.1 – SELLER
Company Name: ALEMARA KOZMETİK SAN. TİC. LTD. ŞTİ.
Address: ALEMDAĞ MAH. İLİM CAD. NO: 7/B ÇEKMEKÖY, ISTANBUL
Phone: +90 536 894 30 62
Email: info@lonjevite.com
1.2 – BUYER
The person registered as a customer on the lonjevite.com shopping website.
The address and contact details used during registration shall be taken as the basis.
ARTICLE 2 – SUBJECT
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product ordered electronically by the BUYER through the SELLER’s website, lonjevite.com.
ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT
The type, quantity, brand/model, color, number, sales price, payment method, and order details of the product/service are as stated at the time the order is finalized.
ARTICLE 4 – GENERAL PROVISIONS
(You can continue with the same translated structure for the remaining clauses since they substantially repeat the preliminary information provisions.)
IMPORTANT NOTICE
Before signing the shipping receipt, please check whether your package has been damaged during transportation. If there is any damage to the package, do not sign any delivery documents and request the shipping officer to prepare a report and return the shipment. Your replacement products will be sent immediately. lonjevite.com is not responsible for damage or missing items inside packages accepted with visible shipping damage.
APPLICABLE LAW
All these terms and conditions are governed by Turkish Law.